What makes people hate their jobs?

Do Your Employees Ever Look Like This?
What makes them non-productive, complaint-happy deadwood? The answer: recurring problems and hassles. I’m talking about the situations, problems, and mistakes that happen over and over and over again, never getting fixed. Recurring problems and hassles are are worse for customers, who don’t have any incentive (like salary) to hang around.
Don’t get me wrong: Humans like challenge.
- Do Your Employees Ever Look Like This?
When problems crop up in ones and twos, we gear up to perform. Struggling to a solution can be exhilarating, even affirming. Solving customer problems is at the heart of business and can actually build loyalty and lead to new opportunities. But recurring problems are something else entirely. They’re like water on a rock, wearing your organization down day after day, leaving associates and customers frustrated.
Believe it or not, recurring problems eat up more than 40 percent of the average employee’s time. 40%!
Why so much? Because a problem is never just one person’s problem. The person who discovers the glitch has to talk about it with not one person but several, and probably more than once. Fixing the problem, or even just putting a Band-Aid on it, means bringing progress to a screeching halt.
To reduce your costs, shorten your cycle time, and generally improve your internal working environment, you need to systematically gather data on what’s hassling your employees–and then DO something about it. And because your employees are often closest to the customer, their hassles are usually related to what’s hassling your customers, giving you tremendous insight into ways to serve your customers better. Their hassles are your opportunities.
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